Payments may be made by cash, check, credit card, or debit card.
If your child is interested in contact lenses, please let us know in advance so that we may allot extra time for a fitting. We do not give contacts to children under 12 years of age, except in for special medical conditions such as aphakia. Typically, contacts are not covered by insurance.
An initial office visit, or full yearly check will require at least 60-90 minutes, and requires the use of dilating eye drops. These will make the patient’s vision blurred and light sensitive for many hours. We make every effort to run on time and we do not double-book patients. However, your time in the office may be longer because of situations beyond our control. For example, there may be an emergency, or a child may have an extremely complex problem which we were not aware of when the appointment was made, or there may simply be a large number of uncooperative young patients who take longer than expected to be examined.
To be fair to other patients, we will not see anyone more than 20 minutes late for the appointment. If you will be delayed, please contact us so that we can make arrangements to accommodate you and minimize disruptions to others.
If you have medical insurance, we are committed to helping you work within the framework of your policy. However, it is important that you realize it is your responsibility to understand the rules of your plan. Any questions regarding coverage must be directed to your insurance carrier or to the benefits coordinator at your place of employment. Your insurance coverage is a contract between you and your insurance carrier, not with the physician. We do not control what benefits you have. We will work according to the rules of your insurance carrier as we are instructed to do, but we have no control over what the carrier considers a covered benefit.
Participating Plans: If you are seeing us as a participating provider in your plan, there are several important points to be aware of:
Non-participating Plans: If you have insurance coverage, but we do not participate in your insurance plan, payment for services is due at the time of service. It will be your responsibility to forward any claims for reimbursement to your insurance carrier. We will provide you with a receipt detailing the diagnosis and codes charged for the visit.
Responsible Parent: In a situation where the patient’s parents are divorced or separated, our policy is that the parent bringing the child for an exam is the responsible party. We cannot bill the other parent. This has caused too many problems in the past, and we cannot become entangled in legal battles between two parties.
Someone with legal authority must accompany all patients under 18 years of age. You cannot send a child with a neighbor, sibling, au-pair, nanny, grandparent, or other adult without a signed note giving your permission for said person to act on your behalf. Whomever is accompanying the patient will be given information about the examination, and it is up to them to communicate this information to the parent or legal guardian. We cannot call the parent or legal guardian at the time of the visit to explain the entire exam and findings over the phone. This is disruptive and delays other patients.
We understand that people may have emergencies or may simply make a mistake and forget appointments. However, if more than one appointment is missed without a 24 hour notice (except in the event of an emergency) this will incur a $50 “missed appointment” fee. An appointment will not be rescheduled until the missed appointment fee is paid. Any patient who misses more than three appointments without notice will not be given another appointment.
Billing statements will be mailed to the responsible party. IF PAYMENT IS NOT RECEIVED WITHIN 60 DAYS, YOU WILL BE PLACED IN COLLECTIONS AND ANY INCURRED COLLECTION FEES WILL BE YOUR RESPONSIBILITY.